Communication skills for challenging situations

One and a half day course in Non-violent Communication, and Neuro-linguistic programming (NLP) resize-of-cimg2244bew

1–2 December, Brussels

How to manage tense situations with conflicting interests and with different cultures?

Develop your communication skills with Non-violent communication and NLP.

Trainers: Marlies and Sytse Tjallingii

  • How to communicate your feelings and needs, when emotions are taking over?
  • What tools could you use to deliver difficult messages?
  • What ways of giving feedback are most effective?
  • How do we communicate across cultures?
  • Becoming aware of our own barriers and judgements in cross cultural situations and how to work with it.
  • How to put yourself in the shoes of somebody else and how to switch to your own feelings?

Ways of working on the course:

The trainers will give short explanations and then the participants will have an opportunity to practice skills in the group, small groups and pairs. We will use every day examples of participants, working in a safe and confidential environment.

Suggested topics:AVP_NNM_icon_only

  • Getting to know each other, using listening and summarising skills.
  • What are our objectives for the course, what do we want to improve?
  • How do we make a map of the reality or what ideas do we make up about the reality?
  • How do we look at the other? Some presuppositions which are useful in conflict situations.
  • Judgemental language in ourselves and towards others = Violent Communication
  • In the box out the box.
  • Making distinction between the person and the behaviour.
  • Explanation of Non Violent Communication.
  • Exercising Non Violent Communication.
  • Triggers to become angry.
  • Three observational positions (Stepping in your own shoes and in the shoes of others.
  • Getting out of the dead end street in a conflict.
  • Anchoring trust and courage in conflict situations.


Quaker House, Square Ambiorix 50, Brussels


Thursday 1 December (10h-20h – with plenty variation in the program and breaks)

Friday 2 December (9h-15h)

Proposed time schedule:


9.30 Coffee and Tea available

10.00 -11.30 session 1

12.00 – 13.30 session 2

Lunch break

14.30 – 16.00 session 3

16.30 – 18.00 session 4

Break for supper

18.30 – 20.00 session 5


10.00 -11.30 session 1

12.00 – 13.30 session 2

Lunch break

14.00 – 15.00 session 3

Your investment:

Mostly it is your time and enthusiasm. However, we also ask for a contribution of 20 euro each to cover refreshments as lunches and first evening meal provided.

To apply for a space please email:

Please give your name, a contact telephone number and briefly explain your interest.

Find more information on the website of Sytse and Marlies Tjallingii: